PRIVACY POLICY

1.

Introduction

ExamSprint ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the ExamSprint mobile application ("App") available on Android and iOS. By using ExamSprint, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue using our services.

2.

Information We Collect

When you use ExamSprint, we may collect various types of data, including:

2.1

Personal Information

Personal information is data that can identify you as an individual. We collect this information when you:

  • Register for an account (e.g., name, email address, profile details)
  • Subscribe to premium features (e.g., payment information, billing details)
  • Contact customer support (e.g., inquiry details, issue descriptions)
  • Participate in surveys or promotional activities

2.2

Non-Personal Information

We may collect data that does not directly identify you, such as:

  • App usage statistics (e.g., time spent on different features, most accessed content)
  • Device information (e.g., device model, operating system, IP address, browser type)
  • Crash reports and bug diagnostics

2.3

Cookies & Tracking Technologies

We use cookies, pixels, and other tracking technologies to:

  • Enhance user experience and improve functionality
  • Remember login details and preferences
  • Track performance and usage trends

You can modify cookie preferences via your device or browser settings. However, disabling cookies may affect the App’s functionality.

3.

How We Use Your Information

We use the collected data to

  • Provide and Maintain Services: Ensure smooth operation of the App and its features.
  • Improve User Experience: Personalize study recommendations based on usage patterns.
  • Enhance Security: Detect and prevent unauthorized access, fraud, or malicious activity.
  • Customer Support: Respond to inquiries and provide assistance.
  • Marketing & Communication: Send app updates, promotional offers, and study-related content (you can opt out anytime).
  • Analytics & Research: Monitor performance, conduct surveys, and analyze usage trends to improve features.
  • Legal Compliance: Meet legal obligations and respond to government requests when required

4.

How We Share Your Information

We do not sell or rent your personal information. However, we may share data with third parties in the following cases:

4.1

Service Providers & Partners

We work with third-party vendors for:

  • Cloud hosting and storag
  • Payment processing (if applicable)
  • Customer support and communication tools
  • Analytics and crash reporting

These providers have limited access to your information and are required to maintain confidentiality.

4.2

Legal & Compliance

We may disclose information if required by law, such as:

  • Compliance with government requests or legal processes
  • Preventing fraud, security breaches, or legal violations
  • Protecting our rights, users, or the public interest

4.3

Business Transfers

In the event of a merger, acquisition, or company restructuring, user data may be transferred to the new entity. We will notify users if this occurs.

5.

Data Security

We implement industry-standard security measures to safeguard your personal information, including:

  • Encryption of sensitive data
  • Secure access controls and authentication methods
  • Regular security audits and vulnerability testing

Despite these measures, no data transmission over the internet is entirely secure. Users are responsible for maintaining the confidentiality of their login credentials.

6.

Your Rights & Choices

You have the following rights concerning your personal data:

6.1

Access & Update

You can access and update your personal details through the App settings.

6.2

Opt-Out of Communications

You can unsubscribe from promotional emails and notifications via your account settings or by clicking the "unsubscribe" link in emails.

6.3

Request Data Deletion

If you wish to delete your account and personal data, you can send a request to support@examsprint.com. Please note that some data may be retained for legal or operational reasons.

6.4

Restrict Data Collection

You may disable tracking features via device settings. However, this may limit certain functionalities.

7.

Children's Privacy

ExamSprint is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we become aware that data has been collected from a minor, we will take immediate steps to delete it. Parents or guardians who suspect unauthorized data collection should contact us at support@examsprint.com.

8.

Data Security

We retain personal information only as long as necessary for the purposes outlined in this policy. When data is no longer needed, it will be securely deleted or anonymized.

  • Account-related data: Retained as long as the account is active.
  • Payment information: Retained for financial record-keeping as required by law.
  • Usage data: Retained for analytics and service improvement.

9.

Third-Party Links & Services

ExamSprint may contain links to third-party websites, resources, or study materials. We are not responsible for the privacy practices of external sites and encourage users to review their privacy policies.
Additionally, ExamSprint may integrate with external services such as Google or Apple authentication. If you use these features, their privacy policies will also apply.

10.

International Data Transfers

If you access ExamSprint from outside the United Kingdom, your data may be transferred to and processed in other countries where our servers or service providers operate. By using the App, you consent to this transfer.
We comply with applicable data protection regulations, including GDPR, where relevant.

11.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify users via in-app alerts or email. Continued use of ExamSprint after updates signifies acceptance of the revised policy.

12.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

Email: support@examsprint.com